Employee satisfaction leads to customer satisfaction!

Employee satisfaction leads
to customer satisfaction!

Is the voice of employees being heard? Do you value you employees’ say/ their feelings?

As like a customer, every employee is equally important for an organization to be successful. One happy employee would make many happy customers. One of the easiest ways to increase engagement with employees is through feedback from them at regular intervals. This helps the company understand how employees are feeling at any given point in time.

Workplace surveys assist organizations in understanding the true feelings of their employees, improvement areas for the organizations and for people, position of the organization on key evaluating drivers and perception in the industry, engagement levels of employees, inter departmental cohesion, how a company can make it a better place to work for, etc. and many more such insights.

Most of the workplace surveys are carried out online where sensitization of the survey is been done from the management to all employees before the survey is initiated.

Conducting workplace surveys by a third party helps in gathering genuine and unbiased feedback without any bias or influence. Our survey design, launch, data processing and data analysis ensures due confidentiality for the participant. These surveys can be conducted in multiple languages and also using PAPI method for employees who don’t have internet access.

Solutions from Market Search India

Market Search is specialised in Employee Engagement Surveys. We offer easiest and most effective way of Measuring Employee Engagement in organisations, along with insights into what needs to be done to enhance employee engagement.

Apart from Standard Employee Satisfaction Surveys, Market Search India provides various types of organisational and workplace surveys like –

o Interdepartmental satisfaction study
o Multi-source feedback study
o Organisation climate survey
o Employee branding survey

Our analysis provides insights across various demographics e.g. location, tenure, department, designation/ grades, gender, age group. The data can also be mapped in comparison with previous year’s scores to track the performance of the company. From the multi-source feedback study, individuals understand their own strengths and improvement areas. In some cases, pre study discussions are carried out to identify the drivers or competencies to be evaluated for organization or individual performance.

Market Search India have carried out workplace studies with companies in different industry verticals. We have worked with Tata Consulting Engineers, Zydus Cadila, Future Group, IKS Health, Setco, EPCOS and Fresenius Kabi.